After Hours and Urgent Care

Emergency/After Hours/Urgent Care and Requests

After regular Serra Community Medical Clinic hours, weekends and holidays, HMO members requiring ER attention will be as follows:

• Telephone Operator calls the on-call physician and notifies him/her of the need for ER attention. The operator will keep a record of all calls from the ERs and fax them to Serra Community every AM for processing and follow-up.
• Urgent Care
  • 5:30 PM to 08:30 PM. Monday – Friday at Serra Community Medical Clinic:

9375 San Fernando Rd. Sun Valley, CA 91352

• May also send member to First Aid Urgent Care: 9064 Van Nuys Blvd, Panorama City, CA 91402
• ER
  • Operator will forward information to the on-call physician
    • The Operator will tell the requesting ER that they will get a called back from the on-call physician within 30 minutes

All these procedures MUST be completed within 30 minutes of the operator receiving the initial call. If the time exceeds 30 minutes, the requesting ER assumes that permission was given to treat. SCMC will be financially responsible. All information obtained will be forwarded to SCMC every morning.